Contact Us

Last updated: September 19, 2026

Thank you for visiting sproutsf. If you have a question about a product, order, payment, delivery, return, or refund, our Customer Support team is here to help.

Customer Support

Store name: sproutsf
Email: support@sproutsf.shop
Telephone: +1 828-221-5581
Business address: 1525 Hedden Pl NW, Lenoir, NC 28645, United States
Response time: Normally within 1–3 business days

Support Hours

Monday to Friday during regular business hours. Closed Saturdays, Sundays, and applicable public holidays.

Questions About an Order

Please provide your full name, order number, the email address used to place the order, the relevant product, and a clear description of your question or issue.

Delivery and Tracking

Orders are normally processed within 0–1 business day and delivered within 0–1 business day after dispatch, for a total estimated time of 0–2 business days. Tracking information may take up to 24 hours to become active.

Returns

Most items may be returned within 30 days of delivery. Please contact Customer Support for return authorization before sending anything back.

Return address:
sproutsf Returns
1525 Hedden Pl NW
Lenoir, NC 28645
United States

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. Because handling takes only 0–1 business day, we cannot guarantee a change or cancellation after the order has entered processing or been shipped.

Complaints

Email support@sproutsf.shop with the word “Complaint” in the subject line. Please include your name, order number, and a clear description of the matter.